ba999e Privacy Policy

01 Overview & Scope

ba999e ("we", "us", "our", or "the Company") operates the online gaming platform accessible at ba999e.vip, offering cricket sports betting, live casino games, slots, and associated financial services to players based in Bangladesh and other permitted jurisdictions. This Privacy Policy applies to all personal data processed in connection with your use of the ba999e platform, whether accessed via a desktop browser, mobile browser, or any future ba999e application.

This Privacy Policy governs the collection and use of personal data submitted by you directly (for example, during the ba999e registration process), data generated automatically by your use of the platform, and data received from third-party sources such as payment processors and identity verification providers. It covers all ba999e services including but not limited to the cricket sportsbook, live casino, slots lobby, ba999e login portal, cashier, customer support, and promotional communications.

ba999e is committed to handling your personal information responsibly, transparently, and in compliance with applicable data protection standards. We collect only the data that is necessary for the legitimate purposes described in this policy and we do not sell your personal data to third-party advertisers.

02 Data We Collect

ba999e collects the following categories of personal data from its players and prospective players:

ba999e does not intentionally collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health information unless specifically required by applicable law or anti-money laundering regulations. Where such data is incidentally disclosed in a support communication, it will not be used for any purpose other than resolving the immediate matter.

03 How We Collect Your Data

ba999e collects personal data through the following means:

• Direct Submission: When you complete the ba999e registration form, submit identity verification documents, make a deposit or withdrawal through bKash, Nagad, Rocket, or a bank transfer, contact the ba999e support team, or respond to a promotional campaign.
• Automated Collection: When you access the ba999e platform, our servers and analytics tools automatically log technical data including your IP address, device identifiers, browser fingerprint, and session behaviour. This data is collected using server logs and first-party cookies.
• Third-Party Sources: ba999e may receive identity and address verification data from third-party KYC service providers used to comply with anti-money laundering obligations. Payment processors such as bKash and Nagad may pass transaction-level data to ba999e for reconciliation and fraud prevention purposes.
• Game Providers: Licensed game providers including Pragmatic Play, Evolution Gaming, Ezugi, NetEnt, Microgaming, and Spribe may share session-level gaming data with ba999e for the purpose of settling bets, resolving disputes, and monitoring game integrity.

04 Purposes of Processing

ba999e processes your personal data for the following specific purposes:

• Account Management: Creating, maintaining, and securing your ba999e account, authenticating your ba999e login credentials, and enabling access to platform features.
• Payment Processing: Facilitating deposits and withdrawals through your selected payment method (bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, BRAC Bank, or other accepted channels), and maintaining accurate financial records.
• Identity Verification (KYC): Verifying your identity and age (18+) in accordance with our responsible gaming obligations and anti-money laundering procedures.
• Fraud Prevention & Security: Detecting, investigating, and preventing fraudulent transactions, account takeovers, bonus abuse, multi-accounting, and other prohibited activities on the ba999e platform.
• Customer Support: Responding to your enquiries, resolving complaints, processing account closure requests, and maintaining records of our communications for quality assurance.
• Responsible Gaming: Monitoring gaming patterns to identify potential problem gambling behaviour, administering self-exclusion requests, and enforcing deposit limits.
• Legal Compliance: Meeting our obligations under applicable laws and regulations, including anti-money laundering requirements, data retention mandates, and responses to valid law enforcement requests.
• Platform Improvement: Analysing aggregated usage data to improve the ba999e platform, enhance user experience, and develop new features. This analysis uses anonymised or pseudonymised data wherever possible.
• Marketing Communications: Where you have opted in, sending promotional offers, bonus notifications, and updates about new games and cricket betting markets via email or SMS. You may withdraw your marketing consent at any time by contacting [email protected].

05 Legal Basis for Processing

ba999e processes your personal data on the following legal grounds:

• Contractual Necessity: Processing required to fulfil the agreement between you and ba999e, including operating your account, processing payments, and settling bets.
• Legal Obligation: Processing required to comply with applicable laws, including identity verification, anti-money laundering checks, and regulatory reporting.
• Legitimate Interests: Processing necessary for ba999e's legitimate business interests, including fraud prevention, platform security, and internal analytics, provided those interests are not overridden by your privacy rights.
• Consent: Processing based on your freely given consent, specifically for marketing communications. You may withdraw this consent at any time without affecting the lawfulness of prior processing.

06 Sharing Your Data

ba999e does not sell, rent, or trade your personal data to third-party advertisers or data brokers. We may share your personal data with the following categories of recipients only to the extent necessary for the purposes described in this policy:

• Payment Service Providers: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank, and other payment partners receive the minimum financial data required to process your transactions.
• Identity Verification Partners: Third-party KYC providers receive the identity documents and personal details you submit during verification in order to confirm your identity and age.
• Game Technology Providers: Licensed game studios including Pragmatic Play, Evolution Gaming, Ezugi, NetEnt, Microgaming, and Spribe receive session identifiers and wager data necessary to operate their games and resolve disputes.
• IT & Security Providers: Cloud hosting, cybersecurity, and fraud detection services that support ba999e's technical infrastructure may process certain technical data in the course of providing those services. All such providers operate under contractual data processing agreements.
• Legal and Regulatory Authorities: ba999e may disclose personal data to law enforcement agencies, regulatory authorities, or courts when required to do so by law or valid legal process. ba999e will, where legally permissible, notify you of such disclosure.

07 Cookies & Tracking

ba999e uses cookies and similar tracking technologies on the ba999e platform to support core functionality, security, and user experience. The following types of cookies are used:

• Essential Cookies: Required for the ba999e platform to function correctly. These include session authentication cookies that keep you logged in during your ba999e login session and security tokens that protect your account from cross-site request forgery. These cookies cannot be disabled without impairing platform functionality.
• Performance Cookies: Used to collect anonymised data about how players use the ba999e platform, including which pages are visited most frequently, how long sessions last, and which games are most popular. This data helps ba999e improve the platform experience.
• Functional Cookies: Used to remember your preferences such as language settings, preferred payment method, and last-used game category so that ba999e can provide a more personalised experience on your return visits.
• Fraud Prevention Cookies: Used to identify and flag unusual access patterns, bot activity, and potential account takeover attempts. These cookies form part of ba999e's security infrastructure and cannot be disabled.

ba999e does not use third-party advertising cookies or permit external advertising networks to place tracking cookies on the ba999e platform. You can manage non-essential cookies through your browser settings; however, disabling essential or security cookies may prevent you from accessing certain ba999e features.

08 Data Retention

ba999e retains your personal data for as long as your account remains active and for a further period as required by applicable legal and regulatory obligations. The following general retention periods apply:

• Account and identity data: Retained for the duration of your account plus a minimum of 5 years following account closure, in line with anti-money laundering record-keeping requirements.
• Financial transaction records: Retained for a minimum of 5 years from the date of each transaction.
• Gaming and bet history: Retained for a minimum of 3 years for dispute resolution and responsible gaming monitoring purposes.
• Support correspondence: Retained for 2 years from the date of last communication, or longer where the correspondence relates to an unresolved dispute or regulatory matter.
• Marketing consent records: Retained for the duration of your consent plus 1 year following withdrawal of consent, to evidence compliance.

Following the expiry of the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be linked to an identifiable individual. Anonymised and aggregated data may be retained indefinitely for statistical and business intelligence purposes.

09 Data Security

ba999e takes data security seriously and has implemented the following technical and organisational measures to protect your personal data:

• 256-Bit SSL Encryption: All data transmitted between your device and the ba999e platform is encrypted using TLS/SSL protocols, protecting your ba999e login credentials, payment details, and personal information from interception in transit.
• Encrypted Password Storage: ba999e login passwords are stored using a one-way cryptographic hashing algorithm. ba999e staff cannot view your password in plain text.
• Access Controls: Access to personal data within ba999e's systems is restricted on a need-to-know basis. Staff with access to personal data are subject to confidentiality obligations and undergo data protection training.
• Intrusion Detection: ba999e operates continuous network monitoring and intrusion detection systems to identify and respond to potential security threats in real time.
• Regular Security Reviews: ba999e's security infrastructure is reviewed and tested periodically, including vulnerability scanning and penetration testing of the platform.

Despite these measures, no online platform can guarantee absolute security. In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, ba999e will notify affected players promptly and take all reasonable steps to contain and remediate the breach.

10 Your Privacy Rights

As a ba999e player, you have the following rights in respect of your personal data. To exercise any of these rights, please contact ba999e at [email protected] with the subject line "Privacy Rights Request":

• Right of Access: You may request a copy of the personal data that ba999e holds about you, along with information about how it is being used.
• Right to Rectification: You may request that ba999e correct any inaccurate or incomplete personal data held in your account. Certain corrections (such as name changes) will require supporting documentation.
• Right to Erasure: In certain circumstances, you may request that ba999e delete your personal data. This right is subject to overriding legal retention obligations, particularly those arising from anti-money laundering and financial record-keeping requirements.
• Right to Restrict Processing: You may request that ba999e temporarily restrict the processing of your personal data while a dispute about its accuracy or lawfulness is being resolved.
• Right to Data Portability: You may request a copy of the personal data you have provided to ba999e in a structured, commonly used, machine-readable format for transfer to another service provider where technically feasible.
• Right to Object: You may object to the processing of your personal data where ba999e relies on legitimate interests as the legal basis, unless ba999e can demonstrate compelling legitimate grounds that override your interests.
• Right to Withdraw Marketing Consent: You may withdraw your consent to receive marketing communications from ba999e at any time by contacting [email protected] or by following the unsubscribe link in any marketing email.

ba999e will respond to all privacy rights requests within 30 days of receipt. Where a request is complex or involves a large volume of data, ba999e may extend this period by a further 60 days, in which case you will be notified of the extension and the reason for it.

11 Protection of Minors

The ba999e platform is strictly intended for adults aged 18 years and above. ba999e does not knowingly collect personal data from any person under the age of 18. Age verification is a mandatory step in the ba999e registration and KYC process, and ba999e reserves the right to request official documentary proof of age at any time.

If ba999e becomes aware that personal data has been collected from a person under the age of 18, the relevant account will be closed immediately, all associated personal data will be deleted as promptly as possible (subject to any legal retention obligations), and any deposits made will be returned to their source following a review. Any winnings accrued on an underage account will be forfeited.

If you are a parent or guardian and believe that a minor in your care has registered a ba999e account without your consent, please contact us immediately at [email protected] so that we can take appropriate action.

12 Changes to This Policy

ba999e reserves the right to update this Privacy Policy at any time. Material changes — for example, changes to the categories of data we collect, the purposes for which we use it, or the third parties with whom we share it — will be communicated to registered players via a notice on the ba999e platform or by email to the registered address on file at least 7 days before the changes take effect.

Minor or administrative updates (such as corrections of typographical errors or clarifications that do not alter the substance of the policy) may be made without prior notice. The "Effective Date" at the top of this document will always reflect the date of the most recent revision.

Your continued use of the ba999e platform after the effective date of any updated Privacy Policy constitutes your acceptance of the revised terms. We encourage you to review this page periodically to stay informed about how ba999e protects your data.

13 Contact & Data Enquiries

For all privacy-related enquiries, data subject rights requests, or concerns about how ba999e handles your personal data, please contact our data team using the details below:

• Email: [email protected]
• Subject Line: "Privacy Rights Request" or "Data Protection Enquiry"
• Response Target: Within 30 days of receipt
• Support Hours: 24 hours a day, 7 days a week (Bangladesh Standard Time, UTC+6)

Please note that the email address above is displayed as plain text and is not a clickable link. To contact ba999e about privacy matters, copy the address manually into your email client. This Privacy Policy was last reviewed and updated on 1 January 2026.